The following Terms and Conditions apply to all Wilrieke’s services:
- The terms and conditions below apply to all coaching and mentoring services as well as workshops and other events provided by Wilrieke Sophia under the flag of Exploring Deeper, Cuddle Workshops International, or Knuffelworkshops Nederland en België (“Wilrieke”) to any individual or organization (“the client”) and constitute the contract for the service to be provided by Wilrieke for the client. The term ‘coaching’ as here used covers life coaching, personal coaching, participation in workshops and where applicable includes mentoring or supervision services provided for clients, coaches or others.
- Coaching, mentoring or workshops are not psychological counseling or any type of therapy, and should not be construed as such.
- In return for the fees payable by the client (or by a third party on their behalf), Wilrieke agrees to provide the service as described and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
- The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Responsibility & Commitment
- Wilrieke will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with Wilrieke. Wilrieke accepts no liability for the client’s actions. Wilrieke has no liability for any loss incurred by any client, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve improvement in the quality of life or to achieve their desired outcomes or goals.
- For sessions including physical contact, Wilrieke takes responsibility for her physical hygiene. Wilrieke asks the client to do the same. Personal hygiene includes being showered, wearing clean clothes, having no contagious diseases, not using any intense perfumes, etc. Wilrieke beholds the right to refuse clients who have insufficient physical hygiene. She will provide the client with feedback in this case.
- In case sessions include partial or complete nudity, Wilrieke can request additional personal hygiene measures.
- Personal or other information supplied to Wilrieke by the client in coaching sessions or workshops will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.
- How we take care of your Personal Data, can be found in our Privacy Statement: http://www.wilriekesophia.com/privacy-statement.
Clarity & Style
- Wilrieke will discuss with the client their preferred style of coaching. The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with Wilrieke on any area of the coaching process. Wilrieke welcomes openness and honesty.
- Feedback about the service is welcomed and can be given during a coaching session, workshop or by writing to Wilrieke to her provided email address.
- Wilrieke is continually striving to ensure the standard of service she provides to her clients remains outstanding. At the end of the coaching process, or a series of coaching sessions, the client can be asked to complete a feedback form.
- The coaching schedule will be arranged between Wilrieke and the client during the intake session. Wilrieke will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
- The number of coaching sessions will be agreed at the start of coaching between Wilrieke and the client. Where no specific number is agreed sessions will be provided on a session by session basis. Due to the nature of coaching, the initial term usually recommended is four sessions. Full payment for the first session is due before or at the first session. Additional sessions can be booked thereafter.
- The length of each session differs but is usually 2 hours. This will be agreed upon between Wilrieke and the client at the commencement of the session.
- Coaching will take place between the client and their coach face-to-face (venue by mutual agreement), via Skype (client calls coach), or by telephone (client calls coach). Face-to-face coaching will take place at a mutually agreed venue. Where coaching takes place at a mutually agreed venue the client will be liable for any costs incurred by Wilrieke at that time. Unless otherwise agreed, the client is responsible for telephoning Wilrieke at agreed times.
- Wilrieke may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired outcomes. Where possible, clients are requested to submit any information requested by Wilrieke relating to assignments at least 24 hours before the coaching session when they are to be discussed. Wilrieke will provide feedback on completed assignments during coaching sessions.
- The client may contact Wilrieke by email between sessions to share a success or seek clarification on a coaching issue. Support between sessions is seen by Wilrieke as a necessary part of the coaching process. Wilrieke will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.
Cancellation & Rearranging Sessions
- If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances Wilrieke may need to rearrange a coaching session; in these circumstances, Wilrieke will use reasonable endeavors to provide a mutually satisfactory alternative appointment to the client.
- Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited.
- The client may terminate their coaching journey at any time in writing (firstname.lastname@example.org). Any monies owed at the time of cancellation will become due immediately. Refunds on payments made against future sessions will be at the discretion of Wilrieke.
- In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Wilrieke can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Wilrieke where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
- When a client disrespects boundaries or otherwise behaves inappropriately, Wilrieke has the right to stop the coaching session immediately without refunding the coaching fee. Wilrieke beholds the right to refuse a client or refuse certain types of sessions with a client. Inappropriate behavior includes (but does not exclude other behavior):
- Touching Wilrieke without prior consent.
- Sexual interaction.
- Disrespecting other boundaries stated by Wilrieke.
- There may be occasions when Wilrieke may recommend to the client that they seek an alternative service more suited to their current needs. In this event, Wilrieke will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and Wilrieke does not accept any liability for the outcome of any decisions the client chooses to make.
Cancellation Policy Workshops and Events
- When the client wants to cancel their ticket for a workshop or event:
- Tickets for workshops and events consisting of an evening can be canceled until 2 weeks (14 days) before the event. The ticket price will be refunded, minus €10,- admin fee. Requests for cancellation within 2 weeks before the event will not be accredited and tickets will not be refunded. Tickets may be sold to another person for the same price as the ticket was originally acquired (if appropriate: respecting ticket gender).
- Tickets for Play Parties and full-day workshops can be canceled until 2 weeks (14 days) before the event. The ticket price will be refunded, minus €15,- admin fee. Requests for cancellation within 2 weeks before the event will not be accredited and tickets will not be refunded. Tickets may be sold to another person for the same price as the ticket was originally acquired (if appropriate: respecting ticket gender).
- Tickets for workshops and events consisting of multiple days can be canceled until 1 month before the date of the workshop or event. The ticket price will be refunded, minus €25,- admin fee. Requests for cancellation within 1 month before the event will not be accredited and tickets will not be refunded. Tickets may be sold to another person for the same price as the ticket was originally acquired (if appropriate: respecting ticket gender). There may be limitations to selling tickets because of the gender balance of the group.
- When the workshop or event is prohibited by circumstances beyond Wilrieke’s control, e.g. government regulations, venue bankruptcy, etc.
- The workshop or event is not canceled when Wilrieke offers a product of at least similar value (e.g. in a different location or online). When the client decided to ask for a refund, the terms of the previous point 1 are valid.
- If Wilrieke decides to cancel the workshop or event (without an alternative offer), ticket costs will be turned into a voucher valid for 12 months after the purchasing date of the ticket for another workshop by Wilrieke.
- When a workshop is canceled by Wilrieke, e.g. because of sickness or personal circumstances, an alternative date for the workshop or event will be announced, and the tickets will be valid for that event. The terms of the previous point 1 are valid. With no alternative date, ticket costs will be refunded.
- Costs of a ticketing agency (e.g. Chipta, Eventbrite, etc) are never refunded, neither will Wilrieke take responsibility for mistakes made by the ticketing agency. Wilrieke may be requested for support in contacting the ticketing agency where needed.